#OTOT COLLECTION LOCKERS – NEW LAUNCH

M Malls have newly launched our own 24/7 collection points – OTOT Collection Lockers where shoppers can collect their online purchases from our retailers from the lockers at their Own Time Own Target (OTOT), even after Mall’s opening hours. #OTOT is conveniently located at the carpark at both AMK Hub and Jurong Point. You may find the collection lockers at Basement 3 carpark for AMK Hub and Basement 1 Carpark for Jurong Point.

Participating retailers will offer #OTOT Collection Point as an option on the checkout page of their website/ecommerce platform for shoppers to select as a pickup option. In addition, shoppers may also choose #OTOT Collection Point for collection of pre-ordered goods made from the physical store of the participating retailers in AMK Hub and Jurong Point.

There is no additional cost for usage of the OTOT Collection Lockers for a limited period of time, thus shoppers can have some cost savings on the delivery charges for purchases.

Once shoppers have made the purchase, retailer will deposit the item into the locker and shopper will receive a SMS notification for collection. At #OTOT Collection Point, shopper will be required to enter a 6-digit One-Time Password (OTP) sent via the SMS notification to retrieve the purchases within 48 hours from the time the purchase is deposited by the retailers to do the collection.

Here is the list of participating retailers for Holiday Top Picks Deals :

AMK HUB

• Eu Yan Sang #B2-03/04
• OSIM #B2-05/06

Jurong Point

• Laneige #01-57/58
• The Face Shop #01-01/02
• SLR Revolution #03-18
• Venus Beauty #02-20A
• Vincent Watch #01-13

Please contact the retailer directly for any queries pertaining to the collection of your purchases.

For any issue occurred during the collection of the purchase from #OTOT Collection Point, shoppers can call customer service hotline (+65 6584 8884) which will be available from 9:00 A.M. to 10.00 P.M. for Monday to Friday, and 9:00 A.M. to 5.00 P.M. for weekends and public holidays for assistance.

For more FAQs, please refer below:

FAQ for shopper

1. What is the #OTOT Collection Point?
   #OTOT is a 24/7 collection point managed by M Malls, where you can collect your online purchases from the lockers at your Own Time Own Target, even after Mall’s opening hours. #OTOT is conveniently located at the carpark at both AMK Hub and Jurong Point.
    
2. How does the #OTOT Collection Point work?
   Participating retailers will offer #OTOT Collection Point as an option on the checkout page of their website for you to choose from. In addition, you may also choose #OTOT Collection Point for collection of pre-ordered goods you made from the physical store of the participating retailers.
    
3. Why use the #OTOT Collection Point?
   You can collect your online or pre-ordered purchases from the 24/7 #OTOT Collection Point at your Own Time Own Target, even after Mall’s opening hours. It is conveniently located at the carpark of Jurong Point and AMK Hub for self-collection.
    
4. How do I track if my purchases have been deposited and ready for collection?
   Once the retailer deposits your purchases into the locker, you will receive a SMS notification for collection. Please contact the retailer directly for any queries pertaining to the collection of your purchases.
    
5. What can I do if I did not receive any SMS notification for collection making after my online purchases?
   You will only receive SMS notification for collection upon the deposit of your purchases into the locker by the participating retailers. As such, please contact the retailers to enquire on your collection.
    
6. How do I collect my purchases from #OTOT Collection Point?
   You will receive a SMS notification for collection once the participating retailers deposited your purchases into the locker. At #OTOT Collection Point, you will be required to enter a 6-digit One-Time Password (OTP) sent via the SMS notification to retrieve your purchases.
    
7. How much time do I have to collect my purchases from #OTOT Collection Point?
   You will have 48 hours from the time your purchase is deposited by the retailers to do the collection. You will be notified of such date and time via SMS notification.
    
8. What can I do if I need to reschedule the collection date upon receipt of SMS notification for collection?
   You will need to contact the retailers should you need to reschedule the collection date. You will receive a new SMS notification once the retailers re-deposit your purchases into the locker.
    
9. Can I authorise someone to collect my purchases from #OTOT Collection Point?
   You may authorise someone else to collect your purchase, and he/she will only need to be provided with the 6-digit One-Time Password (OTP) send to you via the SMS notification.
    
10. What will happen to my purchases if I forget to collect or for any other reasons fail to collect within the 48 hours?
    A reminder SMS will be sent to you if your purchase is not collected 24 hours before the expiry of the collection. Upon the expiry of the collection (i.e., 48 hours from the deposit of your purchase), the retailers will be informed to retrieve any uncollected items from the locker. As such, please contact the retailers directly for an alternate arrangement for your collection.
     
11. What can I do if I encounter any issue during the collection of my purchase from #OTOT Collection Point e.g., the locker does not open after I entered the One-Time Password (OTP)?
    Shoppers can call customer service hotline (+65 6584 8884) which will be available from 9:00 A.M. to 10.00 P.M. for Monday to Friday, and 9:00 A.M. to 5.00 P.M. for weekends and public holidays.

From now till 31 July 2021, enjoy redemption rewards and attractive deals at M Malls! Exclusively for M Malls members.

$5 F&B e-voucher*
From now – 15 July 2021

Receive a $5 F&B e-voucher* when you spend min. $25 in a single receipt (excluding Supermarket /Hypermarket /F&B) at participating retailers!

Limited to the first 1,160 / 2,480 / 360 redemptions at AMK Hub / Jurong Point / Swing By @ Thomson Plaza respectively.

Fully redeemed at Swing By @ Thomson Plaza.


DIY Craft Kit*

AMK Hub & Jurong Point
19 – 20 & 26 – 27 June 2021
 3 – 4 & 10 – 11 July 2021

Swing By @ Thomson Plaza
19 – 20 & 26 – 27 June 2021

Spend $80 in a max of 2 receipts at participating retailers to receive a DIY Craft Kit*.

Limited to the first 30 / 50 / 20 redemptions per day at AMK Hub / Jurong Point / Swing By @ Thomson Plaza respectively.

Fully redeemed at AMK Hub / Jurong Point

Weekly Thematic Deals*
From 14 June – 31 July 2021

Check out our M Malls App for weekly deals under $6, 1-for-1 dining deals and more! Deals will be released every Monday, 10am.


Holiday Top Picks*
From 1 - 21 July 2021

Enjoy a rejuvenating holiday on our sunny island within the comfort of your home! Check out a variety of fabulous deals with up to 60% discount!

*All promotions exclusive to M Malls members. T&Cs apply.
Not a M Malls member yet? Enter promo code ‘MPNTUC60’ to receive S$5 M Malls E-Voucher when you download the M Malls mobile app and sign up as a new M Privileges member.

Terms & Conditions

$5 F&B e-voucher

1. Scan your member QR code in the App when paying in-store. The qualifying spending must be scanned to the same M Malls account.
2. Minimum spend of $25 in a single receipt at participating retailers within same-day, same-mall via M Malls App to redeem.
3. Redemption of $5 E-voucher is based on a first come first serve, while stocks last basis.
4. For Swing By @ Thomson Plaza, redemption will be credited into member’s e-wallet by the next working day on a first come first serve, while stocks last basis.
5. Each M Malls (F&B) E-Voucher is valid till 31 July 2021 and valid only for use at participating F&B retailers. No extension of the validity period shall be granted.
6. The $5 e-voucher will be credited to member’s e-wallet at the Customer Service Counter on the day of purchase (Except for Swing By@Thomson Plaza) on a first come first serve, while stocks last basis.
7. Each member can only redeem once per mall during campaign period, regardless of amount spent.
8. The date of issuance of M Malls E-Voucher is the date the E-Voucher is credited via the M Malls app.
9. The value of each M Malls E-Voucher is denominated in Singapore currency.
10. M Malls E-Voucher is not exchangeable for cash and no refund shall be given if the value of the M Malls E-Voucher presented at a participating retailer exceeds the amount payable.
11. M Malls E-Vouchers, once issued, cannot be exchanged for any physical M Malls Vouchers or M Points of any value.
12. Multiple M Malls E-Vouchers may be used for the same transaction at participating retailers, unless otherwise stated.
13. M Malls E-Voucher cannot be replaced if it has been unlawfully obtained, or has expired or been voided, or is or appears to be a counterfeit or altered or tampered with.
14. Participating retailers may not accept any M Malls E-Vouchers which, in its opinion, has been unlawfully obtained, or has expired or been voided, or is or appears to be a counterfeit or altered or tampered with.
15. M Malls E-Vouchers shall not (a) be used for or in connection in any unlawful or fraudulent purpose or activity, or (b) except with the prior approval of The Management, be used for or in connection with any business or commercial purpose or activity.
16. The Management shall not be responsible for any claim, demand, loss, cost, expense, or liability of any kind, which may be suffered or incurred by any person (a) in using or attempting to use any M Malls E-Vouchers, (b) in relation to any goods and/or services provided or to be provided by a participating retailers, or (c) in connection with any act or omission by a participating retailer.
17. In the event of disputes, all decisions made by The Management of M Malls will be final.
 

DIY Craft Kit

1. Scan your member QR code in the App when paying in-store. The qualifying spending must be scanned to the same M Malls account. Minimum spend of $20 in a single receipt at participating retailers.
2. Minimum $80 spend in max of 2 receipts to redeem on the day of purchase at Customer Service.
3. Maximum of 2 same-day, same mall receipts via the M Malls app.
4. For Swing By @ Thomson Plaza, redemption will between 12pm to 6pm, at Level 1 Atrium near The CanopyTM on a first come first serve, while stocks last basis.
5. Available on a first come first serve, while stocks last basis.
6. Each member can only redeem once per mall per day, regardless of amount spent.
7. In the event of disputes, all decisions made by The Management of M Malls will be final.

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